Terms of Use

About these terms

These Terms of Use govern the use of buum.ai and the Buum service: by owners of projects who publish a knowledge page and by people who read and chat on it. By using the service you accept these terms. If you use Buum on behalf of a business, you accept them for that business.

Who provides Buum

Individual Entrepreneur Boris Zubarev (Georgia), Identification Number 305627952.

Legal Address: Georgia, Tbilisi, Vake district, Leo and Nodar Gabunieb str., N 39, flat N 103.

Support: [email protected].

The service

Buum turns a project’s videos into a public knowledge page: a map of the project’s ideas, cards that explain them with links to the source videos, and an AI chat that answers from the project’s content. New videos of a connected channel are added automatically on every plan.

Answers in the chat are generated by AI from the project’s content and can be incomplete or wrong. They are not professional advice of the project owner or of Buum.

Accounts

You sign in with a one-time code sent to your email or with your Google account. Keep access to that email or Google account secure: whoever controls it can sign in as you.

Plans and prices

The plans, their prices and limits are published on the Pricing page (/pricing). Prices are in USD. A paid plan is billed monthly or yearly; yearly billing is 20% cheaper and is charged once for twelve months. Custom plans have no public price: their limits, price and billing are agreed with each customer.

A plan counts hours of video in the knowledge base and audience messages a month. An audience message is a message from a guest or a signed-in person that the AI answered in a billing month; failed attempts and retries of the same message do not add to it, and messages of the team of the project owner do not count. Contacts are unlimited on every plan.

Subscription, renewal and cancellation

A paid plan is a subscription. It renews automatically at the end of each billing period, monthly or yearly, and the next period is charged until you cancel.

You can cancel at any time on the Plan page of the Buum platform. Cancelling stops the next renewal; the plan stays active until the end of the period you have paid for. If you cannot reach the Plan page, write to [email protected].

Free trial

The owner of a new project can try Creator free for 14 days, without a card; during the trial the knowledge base holds up to 20 hours of video. If no plan is paid when the trial ends, the page moves to Free: the latest videos within the Free limit of 3 hours stay public, the rest of the knowledge base is hidden but not deleted and returns as soon as a plan is paid, the page and the chat keep working with the “Powered by Buum” badge, the contacts stay visible and exportable, and possibilities beyond Free are switched off.

Failed renewal

If a renewal payment fails, a grace period of 7 days follows, during which the payment is retried and the plan stays active. If the payment does not succeed within it, the page moves to Free on the same rules as after the trial. The published knowledge base and the history of the audience are not deleted; the part of the base beyond the Free limit is hidden until a plan is paid.

Plan limits

A video that does not fit into the hours of video left on the plan is not added to the knowledge base; shorter videos that still fit can be added. Upgrading the plan makes room for more.

You are warned when the audience messages of a month reach 80% and 100% of the plan’s limit. In any month up to 20% more messages than the limit are allowed, so nobody is cut off in the middle of a conversation. Once a month reaches the limit plus 20%, the chat works in a reduced mode until the end of the billing month: each person, guest or signed-in, can send up to 3 messages every 3 hours. The chat is not switched off. If the limit is exceeded two months in a row, Buum may require moving to the next plan; until then, the reduced mode starts as soon as the limit is reached, without the extra 20%.

Fair use

To keep the service available and protect it from abuse, Buum limits how many messages a guest, a signed-in person and a single network address can send in a rolling window of up to three hours. These limits are not plan terms and may change.

Buum may limit, slow down or stop the chat of guests, and suspend access that abuses the service, its limits or other people.

Refunds

The first payment of any plan, monthly or yearly, is refunded in full on request within 14 days. Renewals are not refunded. The Refund Policy (/refunds) sets out how to request a refund and what happens after it.

Payments

Orders are processed and payments are accepted by our authorized reseller shown at checkout, which acts as the merchant of record for the purchase. The reseller’s terms of sale and buyer refund policy also apply to the purchase.

Sales of the project

Buum takes no commission on the sales of the project owner. The products a project recommends in conversations are sold through the project owner’s own links.

Content ownership

The owner of a project keeps all rights to their content. By connecting it, the owner allows Buum to process it to build and operate that project’s knowledge page and chat.

How Buum handles personal data is described in the Privacy Policy (/privacy).

Early Access Program

Participation in the Early Access Program is agreed individually with each accepted project owner, separately from the public plans. Where such an agreement differs from these terms, the agreement applies.

Suspension and termination

Buum may suspend or close an account or a page that breaches these terms, abuses the service or harms other people.

You can stop using Buum and cancel a paid plan at any time. Stopping does not delete your data by itself: your account, page and their data are kept until you ask [email protected] to delete them, as described in the Privacy Policy (/privacy).

No warranty

Buum is provided as is and as available, without warranties of any kind. Answers in the chat are generated by AI from the project’s content and can be incomplete or wrong; they are not professional advice. Buum does not promise that the service is uninterrupted or free of errors.

Limitation of liability

To the extent the law allows, Buum is not liable for indirect or consequential losses, such as lost profits or lost data, and its total liability for any claim is limited to the amount you paid Buum in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

Governing law and disputes

These terms are governed by the law of Georgia, and disputes are resolved by the courts of Tbilisi. If you use Buum as a consumer, you keep the mandatory consumer protections of the law of the country where you live.

Changes

The version of these terms published on this page is the one in force.